Contacting our Support Desk
Support is provided by email in the first instance. If we cannot initially resolve the issue by email, we may ask you to allow us to provide remote assistance, by direct takeover of your system. You will at all times be able to see what operations we are performing on your system, and be able to terminate the remote session at will, any time that you please.
For the quickest response, use the form below to contact our support desk. If you prefer, you can send direct email to:
- How to determine your MachineID.
- How to install and authorize your purchase.
- How to send us MachineIDs for your other systems.
Support Request
Use this form below, on this page.
U.S. Government Required Disclaimer - Commodity Futures Trading Commission
Futures and Options trading has large potential rewards, but also large
potential risk. You must be aware of the risks and be willing to accept them in
order to invest in the futures and options markets. Don't trade with money you
can't afford to lose. This, and all other information on our website, is neither
a solicitation nor an offer to Buy/Sell futures or options. No representation is
being made that any account will or is likely to achieve profits or losses
similar to those discussed on this web site. The past performance of any trading
system or methodology is not necessarily indicative of future results.
CFTC RULE 4.41 - HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS HAVE CERTAIN LIMITATIONS. UNLIKE AN ACTUAL PERFORMANCE RECORD, SIMULATED RESULTS DO NOT REPRESENT ACTUAL TRADING. ALSO, SINCE THE TRADES HAVE NOT BEEN EXECUTED, THE RESULTS MAY HAVE UNDER-OR-OVER COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS, SUCH AS LACK OF LIQUIDITY. SIMULATED TRADING PROGRAMS IN GENERAL ARE ALSO SUBJECT TO THE FACT THAT THEY ARE DESIGNED WITH THE BENEFIT OF HINDSIGHT. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFIT OR LOSSES SIMILAR TO THOSE SHOWN.